Terms and Conditions

Last Updated: October 19, 2023

Welcome to Rugzoo! We appreciate your interest in our hand-tufted carpets and your decision to shop with us. Please take a moment to carefully read and understand our Terms and Conditions before using our e-commerce store. By using our website and making a purchase, you agree to abide by these terms and conditions.

1. General Terms

a. Agreement: These Terms and Conditions constitute a legally binding agreement between you and Rugzoo.

b. Eligibility: You must be at least 18 years old to use our website and make purchases. If you are under 18, you may use Rugzoo only under the supervision of a parent or legal guardian.

c. Amendments: Rugzoo reserves the right to update, modify, or change these terms at any time without prior notice. It is your responsibility to review these terms periodically for any updates.

2. Products and Orders

a. Product Information: Rugzoo strives to provide accurate and up-to-date product information, including descriptions, images, and pricing. However, we do not guarantee the accuracy, completeness, or reliability of any product details.

b. Pricing: Prices are subject to change without notice. The final price of a product is the one displayed at the time of your order.

c. Orders: Placing an order with Rugzoo constitutes an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion. You will receive an order confirmation via email after successfully placing an order.

3. Shipping and Delivery

a. Shipping Costs: Shipping costs are determined based on the shipping method selected, destination, and the weight or dimensions of the product. These costs will be clearly displayed during the checkout process.

b. Delivery Times: Rugzoo makes every effort to ensure prompt delivery; however, we do not guarantee specific delivery dates. Delivery times are approximate and depend on your location and product availability.

c. International Shipping: Rugzoo offers international shipping. Customers are responsible for any customs duties, taxes, or import fees that may apply to their order.

4. Returns and Refunds

a. Returns: We accept returns within 30 days of the delivery date for eligible items in their original condition, with all tags and labels intact. To initiate a return, contact our customer support team for further instructions.

b. Refunds: Refunds will be processed within a reasonable time once the returned item is received and inspected. Please allow up to 14 business days for the refund to reflect in your account.

5. Privacy

a. Privacy Policy: Rugzoo respects your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.

6. Intellectual Property

a. Copyright: All content on Rugzoo, including images, text, and graphics, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our explicit permission.

7. Limitation of Liability

Rugzoo will not be held liable for any direct or indirect damages, including but not limited to loss of data, profits, or use of the site, arising out of your use of our website or the inability to access it.

8. Termination

Rugzoo reserves the right to terminate or suspend your account and access to the site at our discretion, without notice, if you violate these Terms and Conditions.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact our customer support team via the contact information provided on our website.

By using Rugzoo, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Rugzoo for your hand-tufted carpet needs!