You can reach our dedicated customer support team by emailing contactus@rugzoo.com. We are available to assist you with any inquiries or concerns you may have. Feel free to contact us, and we’ll get back to you as soon as possible.

We offer a 30-day return policy for eligible items. If you’re not satisfied with your purchase, contact us, and we’ll guide you through the return process. Items must be in their original condition with all tags and labels intact. You can find more details in our Return and Refund Policy in the Terms and Conditions.

To track your order, log in to your Rugzoo account and go to the “Order History” section. There, you’ll find detailed information about the status of your order, including tracking numbers for shipped items. You can use these tracking numbers to monitor the progress of your delivery.

Yes, Rugzoo offers international shipping. We’re delighted to serve customers worldwide. Please be aware that international customers are responsible for any customs duties, taxes, or import fees that may apply to their order, as these charges vary by country.

We frequently update our product selection to offer you a variety of hand-tufted carpets. New items are added regularly to keep our inventory fresh and exciting. We recommend visiting our website and signing up for our newsletter to stay updated on our latest arrivals and special promotions.